AchievinGoals
What we do
- Strategy Development and Implementation
- Sales and Business Development
- Customer Service
- Change Management
- Training
- Coaching
We work with Boards or Divisional leadership to develop their strategies. We have a preference for a process that is fast, fact based and inclusive. And most of all we develop strategies that can be implemented. This means there will always be an understanding of the market environment and an orgainsation’s distinctive capabilities, some high level solutions, a business case and an initial implementation plan. Our view is that without each of these components a strategy will probably not be implemented.
Strategy Implementation
We help implement strategies. In many cases an organisation will already have developed a strategy either internally or with external support. We help organise and align the multiple initiatives to ensure that what was planned is implemented and can manage or support the organisational design, communications, resourcing and benefits management.
We work with teams and individuals to make sure that there is sufficient support to enable success. We recognise that for most people change is difficult, stressful and can result in people working the wrong agenda. We specialise in reducing the period of uncertainty and helping individuals be as effective as possible as quickly as possible.
Sales and Business Development - "Helping Clients Succeed"
Sales growth is the lifeblood of any organisation. We work with business-to-business and business-to-consumer organisations as well as government and voluntary organisations to enable profitable growth.
In consumer orientated businesses we specialise in helping create an entrepreneurial spirit throughout the organisation, where every interaction can be seen as an opportunity to delight the customer and - where appropriate – an opportunity to explore with the clients additional goods and services. We strongly oppose the “hard sell” (because it doesn’t work and lacks integrity) and are very practiced at getting even the most junior staff to interact with the customer in a trust based relationship.
In the business-to-business environment we have award winning capabilities that can and have transformed sales effectiveness. We typically see dramatic increasees in win rates, significant reductions in business development costs and enable faster decsion making. We also see better deals agreed which result in increased profit and higher repeat sales.
Improving the customer service is one of the most significant opportunities to delight the customer and increase sales, referrals and repeat visits. Nevertheless, making improvements has for many companies and organisation proved very difficult; either it is difficult to make a difference or the improvements are not sustainable.
Achieving Goals, in partnership with other specialist companies, has developed a series of specific programmes that have resulted in lasting change. We have an approach that emphasises address attitude, motivation and leadership.
For over 10 years we have worked with retailers, schools, hospitals, primary care trusts and hospitality companies to improve customer (or patient) experience. In addition to our focus on attitude and behaviour we also believe that how colleagues treat each other is a key driver and that colleague experience is as important as customer experience.
We help change what you see, hear and do. Examples could include programme management capability, financial analysis, organizational change to support the implementation of projects or programmes. These could range from major programmes (merger integration) to the tactical, (cost reduction or specific improvement projects) to the systemic (culture evaluation and change).
We help ensure alignment of leadership, reporting initiatives, resources, business case and communication.
If people are our most important asset then we need to continually invest to maintain that asset. Achieving Goals has developed or has access to a range of training programmes that have proved immensely successful. They have helped many thousands of individuals within organisations enjoy their work, be more effective and delight the customer.
Although there are several existing programmes we tend to design or customise programmes to meet your specific needs. Areas previously addressed include leadership, management, coaching. customer service and change. More specific programmes exist around presentation, meeting and communication skills and performance reviews.
Our approach is to limit role plays and to create a safe but high energy, enjoyable and mmemorable learning environment. Our view is that intent and attitude is more important than technique and therefore we develop each individual’s strength rather than impose the rigid corporate declared approach.
In some circumstances coaching is the most appropriate and effective intervention. At Achieving Goals we use two methods. The first is 1-1 working with specific individuals on their plan on a regular but limited basis. This is usually but not always complementary to a larger change initiative.
Our preferred method is to introduce a coaching culture into the work environment so that coaching is a daily part of the manager – team member and colleague to colleague relationship. This is harder to achieve but has many benefits: it can allow a much larger coverage of the organisation and assuming it is consistent with the overall change programme is for more sustainable. Read our testimonials
