AchievinGoals

Testimonials

"The programme helped us address some really important issues...it is a very effective and has engaged all our staff - from the Board through to reception. It has made a significant contribution to developing our vision for patient experience.

We are always looking to enhance the quality of the experience we are delivering to patients and families and it is encouraging to see how the language and attitudes that support this objective have been adopted across the hospital. We are now delivering an even better and more consistent experience."

Geoff Speed, Director Great Ormond Street Hospital for Children

 

“The improvements achieved significantly exceeded my expectations and created substantial value through greater accuracy, greater insight, greater speed and all of these with less resources. But the real prize is that we have moved most of the UK Finance Operations into the Shared Service Centre.

Previously each process moved from each area was a challenge – now the businesses are queuing up to move. The value created from this has been very significant.”

CEO, major business services company

 

“The programme enabled the Finance team to move from being a processing factory to a business partner. Putting a value on this is very difficult but very large. . . For me, one of the most satisfying results is that the change is lasting. Sustainability was one of my key priorities and now all the teams use phrases and tools from the programme in their daily conversation. It’s not part of a customer service programme - it’s part of our culture.”

Shared Services Director, major business services company